Step-by-step instructions, security best practices, common troubleshooting and FAQs to help you access your Ledger hardware wallet safely.
Ledger hardware wallets store your private keys offline — that’s their core security advantage. But the process you use to connect, unlock, and manage your device (commonly called "logging in") must also be secure. A careless connection, counterfeit cable, or revealing your PIN or recovery phrase can put funds at risk. This guide focuses on safe, routine steps for accessing your Ledger while minimizing attack surface.
Download Ledger Live only from the official source and verify the installer when possible. Open the app and choose Get Started or Connect a device depending on your setup.
Plug in the Ledger with a reliable cable (or pair via Bluetooth for Nano X). Confirm the device shows the Ledger logo and the "Welcome" screen. If the screen looks off or the device asks for unexpected information, disconnect immediately.
When prompted, enter your PIN using the device's buttons — never type your PIN into a computer. The PIN unlocks the device locally and never leaves the hardware wallet.
Inside Ledger Live, open the relevant cryptocurrency app (for example, Bitcoin or Ethereum) installed on the device. Ledger Live will display your accounts once the device and app are open and unlocked.
Any transaction initiated in Ledger Live must be confirmed on the device screen. Carefully verify the amount and address on the hardware device before approving. If anything looks wrong, cancel the transaction on the device immediately.
Updates include security fixes. Check Ledger Live's "Manager" regularly and install firmware updates only when instructed by the official app. Do not apply firmware files from unknown sources.
Always download Ledger Live from the official Ledger domain or your device's app store. Beware of phishing sites, cloned apps, or lookalike domains that try to mimic Ledger's branding.
The 24-word recovery phrase is the ultimate backup of your funds. Ledger support will never ask for it. Treat it like cash — store it offline, ideally in a fireproof and waterproof backup (steel plates are common for long-term security).
Choose a PIN you can remember but is not easily guessable. If you use a passphrase (an optional extra word that extends your recovery phrase), maintain a secure record — losing it is equivalent to losing access to the funds protected by that passphrase.
Try a different USB cable or USB port. Restart Ledger Live and your computer. Make sure the device is unlocked (PIN entered) and the correct app on the device is opened.
If you forget your PIN, the device will eventually reset after too many incorrect attempts. To recover access, you must restore the wallet from your recovery phrase onto a Ledger or compatible device. This is why secure and accessible storage of the recovery phrase is critical.
Follow the official instructions in Ledger Live's Manager to update. If unsure, consult Ledger's official support documentation — never download third-party firmware.
Check network fees, account synchronisation, and that the blockchain network is functional. Confirm you approved the correct details on the device screen.
Separate accounts: Use multiple accounts in Ledger Live to separate holdings (e.g., long-term savings vs. spending). This reduces risk if one account has frequent outgoing transactions.
Air-gapped workflows: For maximum security, advanced users can use an offline (air-gapped) set-up to sign transactions on an offline computer and broadcast them via a separate online machine.
Be cautious with browser extensions: Extensions or web wallets that request transaction signing can be compromised. Always perform final transaction approvals on the Ledger device and cross-check addresses.
A: Yes. Ledger supports thousands of tokens and many blockchains through Ledger Live and third-party integrations such as MetaMask, Solflare, and others.
A: Your funds remain secure as long as your PIN and recovery phrase are secret. Use your recovery phrase to restore funds on a new device if needed.
A: No — Ledger devices can be used with compatible third-party wallets. Ledger Live offers a user-friendly interface and direct support for firmware updates.